What is the SAP B1 CRM? The SAP Business One CRM module allows you to manage the entire customer lifecycle, from leads to after-sales service. CRM Features Lead and Opportunity Management Sales pipeline tracking and forecasting 360 degree customer view Quotation and order management Service call and complaint tracking Campaign management and ROI analysis Integrations Microsoft Outlook integration Email marketing tools Website integration WhatsApp Business API connection Cloudspark SAP CRM Services Check out our SAP solutions.